Information note – COVID-19

information-note-covid19

Covid-19: OPnGO adapts its services

As part of the French government’s measures to limit the spread of COVID-19, we inform you that OPnGO is adapting its services. As a result, many private car parks are closing but the Indigo car parks remain open to the public.

If you need to travel and park in a car park, opt for the OPnGO app and activate the Hands-Free Access for a « contactless » parking experience, the gates will open automatically at your arrival. You won’t have to be in contact with the tactile zones (keyboard, buttons) of the automatic terminals and cash registers to take a ticket or pay for your parking session.

To activate the Hands-Free Access mode from the OPnGO app, go to the « My account » section and tick the “Hands-Free Access” option.

Are you part of the medical staff? OPnGO and Indigo are going into action to help you. We offer you free parking in all Indigo car parks in France connected to OPnGO, during the entire lockdown period in France.
More information on this article.

On-street parking

Many cities adapt and offer free on-street parking during the lockdown period, so you don’t need to go through the application or pay at the parking meter. French cities connected to OPnGO include the following:

  • Ile-de-France : Alfortville, Asnières-sur-Seine, Bondy, Boulogne-Billancourt, Issy-les-Moulineaux, Le Raincy, Mantes-la-Jolie, Melun, Meudon, Montrouge, Neuilly-sur-Seine, Rosny-sous-Bois, Rueil-Malmaison, Saint-Cloud, Saint-Denis, Saint-Germain-en-Laye, Saint-Maur-des-Fossés, Ville d’Avray, Villejuif
  • Bourgogne-Franche-Comté : Saint-Claude
  • Centre-Val de Loire : Montargis
  • Grand-Est : Strasbourg, Bischheim, Schiltigheim
  • Hauts-de-France : Lille
  • Normandie : Vernon
  • Occitanie : Lunel, Perpignan
  • Provence-Alpes-Côte d’Azur : Beausoleil, Cagnes-sur-Mer

In Belgium, the following cities are also concerned:

  • Flanders : Aarschot, De Panne, Diest, Malines, Zottegem
  • Wallonia : Mons

This list is not exhaustive, we update it regularly.


Following the Government’s announcement of March 16, 2020, we remind you that only the following journeys are authorized:

  • Travels between home and work (only for those who cannot do remote working)
  • Travel to make essential purchases or purchases of supplies necessary for the professional activity
  • Health-related travels (excluding consultations and care that can be carried out remotely)
  • Travels for compelling family reasons (child custody, assistance to vulnerable persons)
  • Going out close to home, within the limit of one hour per day and within a maximum radius of 1km around the home (reduced physical activity, walking domestic animals)
  • Travels for compulsory reporting to the police imposed by administrative or judicial authorities
  • Travels for participation in general interest missions

When you travel, remember to bring the document justifying your trip, available on the government website here.

To reach our customer service, please use emails (contact@opngo.com) or tickets from the app. You can reach it by phone at +33 9 73 72 33 13 (free call) but with a schedule adapted to the situation. We will do our best to answer all your questions quickly.

You want to cancel your reservation for free? Go to the OPnGO app or the website, in the « My bookings » section. Select the bookingand click on « Cancel booking » (up to 1 hour before the booking start).


Additional hygiene measures in Indigo car parks

In addition to the usual maintenance of car parks, additional hygiene measures are implemented: disinfection of contact zones such as paying machines (reinforced on tactile zones: keypads, buttons, etc.), entry and exit terminals, door handles and lifts.

We also remind you that these measures are complementary and do not replace the actions defined by the Government and health professionals.

For the customers and employees safety, the Indigo stores will be temporarily closed. The staff on site will be mobilised for security and local maintenance missions. For all other needs, the car parks will be managed remotely, 24 hours a day, 7 days a week.

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